Platform FAQ's

Platform guidance and questions answered to ensure a smooth user experience


1.How do I watch the events taking place at the Resilience Hub?

Clicking on the White dot under the Live Event door will send you straight in to the Auditorium where you can watch all Events LIVE from the Resilience Hub


2. How does a live audience ask questions? Will virtual speakers be able to hear them? 

Yes, the virtual speakers will be able to hear the physical audience. Audience in the room can ask  questions normally (using mic), when the moderator opens the floor. Virtual Attendees can use the chat function in order to ask questions. 


3. Is Live Interpretation available? 

We will include Live Interpretation to those sessions that have requested it. This information will be highlighted in the agenda for those particular sessions.


4. When will the recording of live event be available for replay on demand? Depending on number of events each day, 24-48hrs after the event 


5. Where can I find Regional Hub Events?

We ran multiple Regional Hub events in the lead up to COP 27. You can find the recordings of these in our Library section of the Platform. You can also find each Regional Hub in the Exhibition area during the entirety of COP 27.


6. What happens in Live Group Chat?

The live group chat is a public chat that all of the attendees have access to. The live group chat is a good feature for open discussions, for example connected to a live broadcast. Then the attendees can ask questions to the speakers that they can answer directly in the broadcast. O the vVenues Platform there are multiple ways you can chat with people. One to one chat is also available aswell as Group Chat.


7. Is there a Mobile version of the Platform?

Yes. With the mobile version you can participate in the live event and the online experience simultaneously. Chat and connect with online attendees to the same event, interact with the live stage and take part in content available online. The mobile interface gives you the opportunity to attend fully virtual events when on the go so you don’t miss out on live broadcast, exhibitions or networking. It is all there.


8.  What are the Bandwith/Broadband Requirements to fully utilise the platform?

There are no specific requirements on bandwidth or hardware using vVenues. It doesn’t download anything and the streaming is scaling to fit the bandwidth of the user and our services are optimized for low bandwidth consumption. So typically you can compare with any other webpage or streaming service and the experience will be similar. We have provided services in all parts of the world under challenging conditions and very seldom experience any form of shortcomings in distribution.





9. The virtual meeting rooms does not work, there is no audio or camera.   

The virtual meeting rooms are only available from the start date to the end date of the event. Make sure that you have set the correct dates, if you need to change it please contact vVenues.


If a specific attendee has trouble with the virtual meeting room it probably is because they didn’t accept the terms when they entered the room. When you enter a virtual meeting room for the first time, you need to accept the terms of Whereby (our supplier of the video meeting) using your audio and camera. Make sure to accept the terms and the camera / audio should work.

If the virtual meeting room still not working, please try this: 

Are you connected to VPN? Disconnect. The security settings on your VPN may block the Whereby service, which is the service we use for video meetings. 


10. I can’t see the background pictures, I only see the white dots (Action points) on my screen

 This is probably because of the security settings on your network or VPN. If you have a high security firewall that’s not allowing unknown websites this can happen. Please try this:

Are you connected to a VPN? try to disconnect from it.

Try to check in with another device, for example your smartphone, and use the internet on the phone.

Use another Wi-Fi – your Wi-Fi security settings may block our platform.


11. I am experiencing problems with the live stream

If you’re having problems seeing or hearing parts of the broadcast, or the image is choppy/pixelated, it usually depends on your connection or computer and not on the broadcast itself.

Hold your mouse pointer above the broadcast and a toolbar will appear in the bottom right. There, you can change the quality of the stream. Change the quality on the stream that will match your internet connection.


12. There is no audio on the Live Broadcast

Make sure that the audio on your computer is on.

Hold your mouse pointer over the broadcast and a toolbar will appear in the bottom right. There, you can adjust the volume. Make sure that the sound is not muted.


13. I didn’t received any password to my email when I checked in to the event

Make sure you typed in the correct email, with no misspellings. If you still can’t find it, check your spam folder. You can also try to check in with another email address, try your personal email instead of your work email.